Frequently Asked Questions (FAQ)

Is there such a thing as a completely "stain-proof" carpet?

There is no such thing as a completely stain-proof carpet, but many modern carpets are treated with highly effective stain-resistant coatings. Some, like SmartStrand, have resistance built into the fiber itself, which doesn't wear away.

What causes carpet to appear to change color in patches?

This can happen when the carpet pile is pushed in opposing directions by foot traffic. The different yarns reflect light differently, causing a color cast. You can correct this by vacuuming the pile in a uniform direction.

How can I make sure the carpet I choose looks the way I want?

Always view carpet samples in your own home's lighting before making a decision. The lighting in a showroom can be different from your home and affect how colors and textures appear.

What types of carpet padding should I use for my home?

The right padding depends on your home and lifestyle. Bonded foam padding is a popular, affordable, and durable choice for active households. Rubber padding is best for high-traffic areas and offers superior durability. Moisture-barrier padding is ideal for homes with pets or basements to prevent spills from seeping through to the subfloor.

Is carpet a good choice for people with allergies?

Yes, carpet can be a good option for allergy sufferers if you choose the right type and maintain it properly. Opt for low-pile carpets made of hypoallergenic materials like nylon, polyester, or wool, as these trap fewer allergens and are easier to clean. Regular vacuuming with a HEPA filter and professional cleaning are essential.

What's the most stain-resistant carpet material?

Mohawk's SmartStrand, also called Triexta, is considered a top contender because its stain-fighting properties are built directly into the fibers, which don't diminish over time. Wool is also naturally stain-resistant and repels liquids, while polyester is known for being hydrophobic and resisting liquid stains.

What's the best type of carpet for a busy home with high traffic?

For high-traffic areas, nylon is an excellent choice due to its resilience, durability, and resistance to crushing and stains. Wool is a natural alternative to nylon that also performs extremely well. Low-pile carpets, such as Berber, are also good because their tight loops resist matting and crushing.

How does carpet padding affect durability?

A quality carpet pad is essential to protect your carpet. It absorbs the impact of footsteps, reducing stress on the carpet's fibers and extending its lifespan. A thicker, firmer padding can last up to 25 years.

What can I do about wrinkles or ripples in my carpet after installation?

If wrinkles or ripples appear, contact your installer. They may need to re-stretch the carpet, which requires removing furniture from the room.

Are carpets durable enough for pets?

Yes, carpets can be durable for pets. A cut pile carpet is often a better choice than a loop pile, as looped fibers can snag on a pet's claws and pull out. Smartstrand, also called Triexta, a plant-based fiber, is a good option for families with pets.

How can I maintain my carpet to extend its life?

Regular vacuuming (at least once a week) is crucial to prevent dirt from embedding in the fibers. Use doormats at entrances and schedule professional deep cleaning every 12-18 months. Promptly blot stains rather than rubbing them.

What are the signs that a carpet needs to be replaced?

Signs of replacement include age-related deterioration (over 10 years old), visible wear patterns, permanent staining, persistent odors that won't go away after cleaning, or irreversible damage like tears and mold growth.

How long do carpets last on average?

The average lifespan of a carpet is between 5 and 15 years, but this can vary widely. High-quality nylon or wool carpets can last for 10-15 years or more with proper care, while carpets in rental properties or with pets may need to be replaced sooner.

What brands do you carry?

We have great relationships with all of the major mills and fabricators in the country. Additionally, through years of experience, we have relationships with many of the smaller niche mills that the “big boys” don’t even know exist!

Can I install flooring over concrete?

Yes, it's possible to install flooring over concrete. There are specific methods and pads, such as those with a moisture barrier, designed for this application to prevent moisture buildup and mold growth.

What is the purpose of carpet padding?

Carpet padding provides cushioning, reduces noise, offers thermal insulation, and protects the carpet from wear against the subfloor. It's a necessary component for comfort and durability.

Why does my new carpet have a "new carpet smell"?

The odor comes from the synthetic latex binder used to hold carpet fibers and backing together. The smell is not harmful and usually fades within 72 hours. Opening windows and using fans can help speed up air circulation.

What factors determine the cost of new carpet?

The cost is determined by the type of fiber, brand, construction quality, style, and color. Labor costs, padding, and any necessary subfloor preparation also contribute to the final price.

Is it necessary to remove all furniture before installation?

Yes, all furniture must be moved out of the room to properly install the carpet. Bthe e sure to ask your installer if furniture removal is included in the cost or if there's an extra fee.

What questions should I ask a carpet installer before hiring them?

Ask about their experience, licensing, and insurance. Inquire if they use a power stretcher for proper installation, if they provide a workmanship warranty, and ask for a detailed cost estimate and references.

How long does carpet installation take?

The installation timeline can vary from a couple of hours to a few days. The time depends on the room's size and layout, whether old flooring needs to be removed, and the complexity of the job.

What is the difference between LVT and LVP?

LVT stands for luxury vinyl tile and typically mimics stone or ceramic tiles. LVP stands for luxury vinyl plank, which is designed to look like hardwood planks. Both are types of luxury vinyl flooring.

Are hardwood floors a good choice if I have pets?

Yes, hardwood is often considered a pet-friendly option because it's easy to clean up fur, dander, and accidents. To prevent scratches, it's recommended to keep pet nails trimmed and to choose a harder wood species like hickory or maple.

How does plank width affect the look of a room?

Wide planks can make a room appear larger and more open, while narrow planks create a more traditional look. Wider planks also show off more of the wood's grain and knots, but the seams may be more noticeable as the boards shrink and expand with humidity changes.

How do I choose between prefinished and unfinished hardwood flooring?

Prefinished floors are sealed at the factory, which offers a hard-wearing protective finish, such as aluminum oxide, and a faster installation process. Unfinished flooring is finished on-site, which allows for a tighter seal between boards and greater customization of color.

Can I install hardwood flooring in a kitchen, basement, or bathroom?

Solid hardwood is not recommended for wet areas like bathrooms or basements because it is sensitive to moisture, which can cause it to warp and buckle. Engineered hardwood is a more stable and moisture-resistant option that works well in these areas and over concrete subfloors.

What is the best species of wood for flooring?

The "best" species depends on your needs. Oak, maple, and hickory are common, durable choices for high-traffic areas. Exotic species like Brazilian cherry and tigerwood offer unique colors but may be more expensive. The Janka hardness scale measures wood durability, with a rating of 1,000 or higher providing good durability.

What is the difference between solid and engineered hardwood flooring?

Solid hardwood is a single piece of wood, while engineered hardwood has a thin layer of real wood on top of a core of plywood or high-density material. Solid hardwood can be sanded and refinished many times, whereas engineered wood can typically only be refinished 1-3 times.

Do I need to remove my old flooring before installing new hardwood?

Yes, it is generally best to remove old flooring to ensure a proper installation and to inspect the subfloor for any damage or irregularities that could affect the new floor.

What is acclimation, and why is it important for hardwood floors?

Acclimation is the process of allowing wood flooring to adjust to the temperature and humidity of the room where it will be installed. This prevents issues like warping, cupping, or gaps after installation. The packaged boards should be placed in the room for 24-48 hours prior to installation.

What are the different installation methods for hardwood floors?

Hardwood floors can be installed by nailing or stapling (common for solid wood), gluing (for engineered wood over concrete), or floating, where the planks lock together and are not attached to the subfloor.

Do I need an underlayment for my hardwood floor?

Yes, a moisture barrier underlayment is recommended, especially when installing hardwood over concrete or a subfloor above grade, as it helps prevent water damage to the floor and subfloor.

How often should I have my hardwood floors refinished?

For solid hardwood, it's recommended to refinish the floors every 10-15 years. Engineered hardwood can be refinished, but only a limited number of times depending on the thickness of its wear layer.

Will my hardwood floors change color over time?

It's natural for hardwood floors to darken or lighten over time due to exposure to direct sunlight. To ensure an even tone, it's best to rotate rugs and furniture periodically.

How do I fix minor scratches in my hardwood floor?

For minor scratches, you may be able to use touch-up products available from your flooring professional. For larger damage, a professional sanding and refinishing may be necessary.

How do I prevent scratches on my hardwood floors?

To prevent scratches, use felt pads on all furniture legs, place mats inside exterior doors to trap dirt, and avoid wearing high heels or cleats indoors.

What cleaning products should I avoid on hardwood floors?

Avoid using water, vinegar, oil-based soaps, and wax cleaners. These can dull the finish, leave a greasy film, and may cause damage to the wood or prevent a new finish from adhering in the future.

What is the best way to clean hardwood floors?

The best way to maintain your floor is to sweep or vacuum regularly to remove dirt and grit. For periodic cleaning, use a slightly damp cloth to wipe up spills immediately and a wood floor cleaner specifically formulated for hardwood floors.

Can radiant heat be installed with hardwood floors?

Yes, radiant heat systems can be installed with hardwood floors. Floating systems with engineered or pre-finished hardwood are generally recommended as they are more stable and less prone to warping due to temperature fluctuations.

Are hardwood floors environmentally friendly?

Hardwood is a renewable resource, and many manufacturers source from sustainably managed forests. Its long lifespan and biodegradability at the end of its life also make it a more eco-friendly option than other materials that need to be replaced more often.

Do hardwood floors increase the value of my home?

Yes, hardwood floors are a long-term investment that can increase a home's appeal and resale value. They are often highlighted as a key selling point in real estate listings.

How long will hardwood floors last?

With proper care, hardwood floors can last for decades, and solid hardwood can last a century or more, making it a permanent interior investment.

Do I need to use an underlayment with LVT?

Underlayment is not always required, but can be beneficial. It can provide extra cushioning, sound dampening, and moisture protection. Some LVT products come with an attached underlayment.

What are the installation options for LVT?

LVT can be installed in several ways, including a floating system (where planks click together), a glue-down method, or a peel-and-stick application. The floating system is the most common for DIY projects.

Can LVT be installed over existing flooring?

In many cases, yes. LVT can be installed over a variety of surfaces, including old vinyl, tile, and concrete, as long as the subfloor is clean, dry, and flat.

What is the best way to clean luxury vinyl floors?

Sweep or vacuum regularly to remove loose dirt and grit. For a deeper clean, use a damp mop with a mild cleaner designed for vinyl floors. Avoid abrasive cleaners or steam cleaners, which can damage the finish.

Is LVT easy to clean and maintain?

Yes, LVT is known for being low-maintenance. You can simply sweep or use a damp mop to keep the floors clean. Unlike hardwood or natural stone, it doesn't require special polishes or sealants.

How long does luxury vinyl tile last?

The lifespan of LVT depends on the quality of the product and its usage, but it can last for many years with proper care. Many manufacturers offer warranties of 15 to 25 years or even longer.

Is LVT waterproof?

Yes, luxury vinyl flooring is typically waterproof. This makes it an ideal choice for high-moisture areas like kitchens, bathrooms, and basements.

What are the main benefits of LVT flooring?

LVT is known for being durable, low-maintenance, and resistant to moisture and scratches. It is also more affordable and easier to install than natural materials like hardwood or stone.

What is luxury vinyl tile (LVT) flooring?

Luxury vinyl tile (LVT) is a type of vinyl flooring that is thicker and more durable than traditional vinyl. It is designed to mimic the appearance of natural materials like wood or stone, but with added benefits like water resistance.

How do I prevent repeating patterns when installing LVT?

When installing LVT, lay out a few rows of planks beforehand and take a moment to rearrange them to ensure there are no repeating patterns or obvious seams. This helps create a more natural, realistic look.

How do I repair a damaged LVT plank or tile?

Repair depends on the installation method. For floating floors, you can often remove the damaged plank and replace it with a new one. With glue-down LVT, you may be able to cut out and replace the damaged piece.

What is the difference between LVT and WPC or SPC flooring?

WPC (wood plastic composite) and SPC (stone plastic composite) are both types of luxury vinyl with a rigid core. They are thicker and more dimensionally stable than standard LVT, making them even more durable and resistant to temperature changes.

Can LVT be installed in a garage?

LVT is generally not recommended for garage installation due to extreme temperature fluctuations and heavy vehicle weight. The adhesives and materials can fail under these conditions.

Is luxury vinyl flooring resistant to scratches?

LVT is highly resistant to scratches and scuffs due to a protective wear layer. However, it's not completely scratch-proof, so it's a good idea to use floor protectors on furniture legs.

Is LVT a good choice for rental properties?

Yes, LVT is an excellent choice for rental properties due to its durability, low-maintenance nature, and resistance to scratches and moisture, all of which reduce long-term repair and replacement costs, and make it easy for tenants to clean.

What is the cost of LVT compared to other flooring?

LVT is generally more expensive than traditional sheet vinyl but more affordable than materials like hardwood, natural stone, or ceramic tile. The cost varies based on quality, thickness, and brand.

Can LVT be used with radiant heat systems?

Yes, LVT is compatible with most in-floor radiant heating systems. It is important to follow the manufacturer's specific guidelines regarding temperature limits to prevent damage to the flooring.

Is LVT comfortable to walk on?

Yes, LVT is generally softer and warmer underfoot than materials like tile or stone. Adding an underlayment can provide extra cushioning and insulation, enhancing comfort.

Does LVT off-gas?

Modern LVT flooring is manufactured to meet strict air quality standards and often comes with certifications like FloorScore. It typically has very low to no VOC (volatile organic compound) emissions.

Can I install tile in a bathroom?

Yes, tile is an excellent choice for bathrooms due to its water resistance and durability. Porcelain tile is often preferred for showers and floors because of its very low porosity.

What are the different types of tile finishes?

Common finishes include unglazed, glazed, matte, polished, and textured. The finish affects the tile's appearance, slip resistance, and durability. For instance, a matte or textured tile is often less slippery than a polished tile.

How is tile made?

Ceramic tiles are made from a mix of clay, sand, and other minerals, which is then pressed, glazed, and fired in a kiln. Porcelain tiles are made with a denser clay mix and fired at a much higher temperature, making them less porous and more durable.

What is a subfloor, and why is it important for tile installation?

The subfloor is the foundation beneath your tile. It's crucial for it to be clean, dry, and perfectly level. An unlevel or unstable subfloor can cause tiles to crack and grout to fail after installation.

Can tile be installed over an existing floor?

Yes, tile can be installed over some existing floors, such as old vinyl or another layer of tile, as long as the existing floor is clean, level, and structurally sound. However, removing the old flooring is always the best practice to ensure a proper installation.

What does the PEI rating mean for tile?

The Porcelain Enamel Institute (PEI) rating measures a tile's hardness and durability. Ratings range from Class 0 (lightest use, wall tile only) to Class 5 (heaviest use, commercial and industrial). For residential use, a rating of 3 to 4 is generally sufficient.

What is the most difficult type of tile to install?

Large-format tiles and mosaic tiles are often considered the most difficult to install. Large tiles require a perfectly level subfloor and are heavy, while mosaic tiles are challenging to lay evenly and to achieve consistent grout lines.

Can I install tile myself, or should I hire a professional?

While some homeowners with DIY experience may be able to install tile, it's a difficult process. Professional installation is recommended to ensure proper subfloor preparation, precise tile alignment, and correct grout application, which prevents common problems like cracking or an uneven finish.

What are the pros and cons of tile floors?

Pros include durability, water resistance, easy maintenance, and a wide variety of designs. Cons include being cold to the touch, a hard surface that can be uncomfortable for long periods, and a more difficult installation process than other flooring types.

What is the difference between ceramic and porcelain tile?

Both are types of clay-based tiles, but porcelain is denser and less porous than ceramic because it's fired at a higher temperature. This makes porcelain more durable and less likely to absorb water, making it suitable for both indoor and outdoor use.

Is tile a good choice for outdoor use?

Porcelain tile is an excellent choice for outdoor use because it is very dense, non-porous, and can withstand temperature fluctuations without cracking. Ceramic and other tiles are often not suitable for outdoor use unless they are specifically rated for it.

How do I fix a cracked tile?

For a single cracked tile, it's possible to remove and replace it. This involves carefully chipping away the old tile and mortar, cleaning the subfloor, and installing a new tile with fresh mortar and grout.

How often do I need to seal grout?

Grout should be sealed every 1-2 years to protect it from stains and moisture. The frequency depends on the amount of traffic and moisture exposure in the area.

How do I clean grout?

Grout is porous and can easily trap dirt and stains. A simple mixture of baking soda and water can form a paste to scrub the grout lines. For stubborn stains, commercial grout cleaners are available.

What is the best way to clean tile floors?

The best way to clean tile floors is to use a non-abrasive, pH-neutral cleaner mixed with warm water. Avoid harsh chemicals like bleach or ammonia, which can damage the grout.

How often should I clean my tile floors?

Tile floors should be swept or vacuumed regularly to remove dirt and grit that can scratch the surface. A damp mop should be used for cleaning at least once a week, or more often in high-traffic areas.

Can I install tile over a heated floor system?

Yes, tile is an excellent conductor of heat and is a great choice for use with in-floor radiant heating systems. The thermal mass of the tile helps to efficiently retain and radiate heat.

What is a "rectified" tile?

Rectified tiles are precisely cut to have very sharp, straight edges after firing. This allows for a much tighter grout line, creating a cleaner, more seamless appearance.

Does tile increase my home's value?

Yes, tile flooring, especially in high-moisture areas like kitchens and bathrooms, can increase a home's value and appeal to potential buyers due to its durability and upscale appearance.

Is tile an expensive flooring option?

The cost of tile varies widely depending on the material, finish, and design. While some ceramic tiles are very affordable, natural stone and high-end porcelain can be expensive. Installation costs can also be a significant factor.

What is pile height and why is it important?

Pile height refers to the length of the rug fibers. Low-pile rugs (less than 1/4 inch) are durable and easy to clean, making them great for high-traffic areas. High-pile rugs (more than 1/2 inch) are plush and soft, ideal for bedrooms and living rooms.

What's the difference between a natural fiber rug and a synthetic one?

Natural fiber rugs are made from materials like wool, cotton, sisal, or jute. They are durable, soft (like wool), and eco-friendly. Synthetic fiber rugs are made from materials like polypropylene, nylon, or polyester. They are typically more affordable, highly stain-resistant, and can be more durable in high-traffic areas.

What is a rug pad, and should I use one?

A rug pad is a thin layer placed under a rug. It provides cushioning, prevents the rug from slipping, and protects the floor underneath. It's highly recommended to use one to prolong the life of your rug and ensure safety.

What's the most stain-resistant rug material?

Synthetic fibers like nylon and polyester are known for their high stain resistance. Many modern rugs also feature built-in stain-resistant properties that don't diminish over time.

What's the best type of rug material for allergy sufferers?

A low-pile rug made of hypoallergenic materials such as wool, nylon, or polyester is a good choice for allergy sufferers. Regular vacuuming with a HEPA filter is also essential to manage allergens.

How do I choose the right size rug for my living room?

There are a few approaches: you can get a large rug where all furniture legs are on the rug, a medium-sized rug where only the front legs of the furniture are on the rug, or a small rug that floats in the middle of a seating area.

How do I choose the right size rug for a dining room?

The rug should be large enough so that when the chairs are pulled out from the table, they remain on the rug, preventing the chair legs from catching on the edge. A good rule of thumb is to allow for about 24 inches of extra space on all sides of the table.

Can I mix an Oriental rug with my contemporary furniture?

Yes, rugs are versatile, and their designs can cross different decorating styles. An Oriental rug can create a warm, inviting feel and an interesting contrast with contemporary furniture.

What is the best type of rug for a busy home with kids or pets?

For high-traffic areas, durable and low-maintenance materials like nylon or wool are great choices. For homes with pets, a cut pile carpet is often better than a looped one, as a pet's claws can snag looped fibers.

What's the difference between a rug and a carpet?

Rugs are typically smaller, movable pieces of flooring that are not attached to the floor. Carpet, on the other hand, is a wall-to-wall floor covering that is permanently installed.

Can I put a rug over carpet?

Yes, you can layer a rug over carpet. This can help define a space, add a pop of color, or cover up imperfections in the underlying carpet.

How do I know when it's time to replace my rug?

Signs it's time to replace a rug include visible wear patterns, irreversible stains, persistent odors, and damaged or faded fibers.

How do I prevent my rug from curling at the corners?

To fix curling corners, you can weigh them down with heavy objects for a day or two. You can also use double-sided tape or a quality rug pad to keep the corners flat and prevent them from moving.

What should I do if my rug has a snag?

If your rug has a snag, do not pull it. Use a pair of scissors to carefully cut the snag flush with the rest of the pile. Pulling it could unravel the fibers further.

What is a tufted rug?

A tufted rug is made by punching yarn through a backing fabric with a tufting gun. This can be done by hand or by machine, allowing for a wide variety of designs and textures. The process is a popular method for creating custom rugs.

How do I find a reputable rug company?

When shopping for rugs, look for companies that offer detailed information about their products and a clear return policy. It's also helpful to read customer reviews to get a sense of their quality and customer service.

Should a rug be centered in a room?

Not necessarily. A rug's placement should be determined by the furniture arrangement rather than the room's center. It should anchor a seating area or define a specific zone within the room.

How do I prevent my rug from sliding on a hard floor?

The best way to prevent a rug from sliding is by using a rug pad. A good rug pad will grip both the floor and the rug, keeping it securely in place and preventing slips and falls.

Where should I put a rug?

Rugs can be placed in various locations, including living rooms (under furniture), dining rooms (under the table), bedrooms (under the bed), and entryways.

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